What is Engagement Optimization? It's all about maximizing positive outcomes whether that outcome is a sale, an answer to a question, or a resolution to an issue. It's about optimizing all interactions along the entire customer journey -- from the contact center to the retail store. With CallMiner Customer Journey Analytics, organizations can listen to 100 agents try 25 different ways of selling a product, identify the five best paths to a close with the highest level of customer satisfaction and then share those teachings and provide guidance to all agents.
Other content in this Stream
What is Customer Experience Analysis?
A positive, engaging customer experience fosters customer loyalty and drives growth. In fact, 86% of customers say they’re willing to pay more for a better customer experience. According to...
Customer Experience Management Tips & Best Practices
Customer experience management is the process of controlling interactions with leads and buyers at an organization with the goal of providing satisfactory care. Managing the experiences of...
CX Solution Pack Data Sheet
CallMiner CX Solution Pack Overview
Find Out Why Customers Engage Through the Science of Conversation
Call center agents interact with more customers daily than any other department of your company – and these conversations tend to be what makes or breaks the customer’s perception of the brand....
Voice of the Customer Surveys: Expert Tips for Creating Effective Surveys & Must-Ask Questions for Gaining Valuable Insights
The Voice of the Customer (VoC) represents your customers’ perceptions, needs, and requirements. Used as a research method to identify market opportunities, gauge customer sentiment, and gain...
Why Your Contact Center Conversations Are A CX Goldmine! Hosted by CXPA
Pull back the curtain from the contact center and shine as spotlight to uncover the key drivers of customer experience from every conversation being captured already!
CallMiner Visualize: Powered by Tableau®
CallMiner Visualize powered by Tableau® brings your speech analytics data story to life. Customize and compare graphical data to reveal insight to enable change.
How AQA Improves your CX and Bottom Line featuring DMG Consulting LLC
Learn how the Analytics-Enabled Quality Assurance application can cost-effectively listen to 100% of calls and identify company, product or employee trends.
Multi-Channel Interaction Analytics
CallMiner’s Eureka multichannel analytics eliminates channel boundaries to deliver insight across voice and text-based interactions.
Creating Customer Service Super Agents with Data, Tech and Coaching Featuring Forrester
The CX Pro’s Guide to Speech Analytics
Read how speech analytics can uniquely empower customer experience initiatives!
Customer Experience & Voice of the Customer Datasheet
6 Ways Customer Engagement Analytics Can Go Beyond the Survey
CX pros sit on a data goldmine in their call center that could complete their picture of the customer journey beyond the survey, giving them the edge needed to keep customers loyal and spending more.
How AI Improves the Customer Experience
Real Use Cases of Engagement Analytics & Automation for Contact Center Success
The True Path to Measuring Customer Sentiment Through Speech Analytics
Sentiment analysis has become an industry phrase that has ushered in an acute focus for organizations toward as both a necessity in business success and a core differentiator in customer...
Announcing Medallia Partnership to Empower Voice of the Customer Insights
This week CallMiner announced a partnership with Medallia, the leader in Customer Experience Management cloud technology. The new partnership pairs CallMiner’s contact center engagement analytics...
How AI-Fueled Speech Analytics is Rocking the World of Customer Experience Featuring Forrester Research
10 Speech Analytics Needs to Know for CX Pros