Customer Engagement Optimization

What is Engagement Optimization? It's all about maximizing positive outcomes whether that outcome is a sale, an answer to a question, or a resolution to an issue. It's about optimizing all interactions along the entire customer journey -- from the contact center to the retail store. With CallMiner Customer Journey Analytics, organizations can listen to 100 agents try 25 different ways of selling a product, identify the five best paths to a close with the highest level of customer satisfaction and then share those teachings and provide guidance to all agents.

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Convert Voice of the Customer into Business Success
Convert Voice of the Customer into Business Success

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TradeGlobal Uncovers Repeat Call Drives with Interaction Analytics
TradeGlobal Uncovers Repeat Call Drives with Interaction Analytics

See how TradeGlobal uses customer journey and interaction analytics to solve repeat call drivers, improve a...