Customer Experience

Why ask only a sample of your customer base whether they are satisfied or not, when you can ask them all with customer experience software? CallMiner Eureka automatically scores 100% of your customer interactions to evaluate your overall customer experience. 

Use CallMiner Eureka to approximate your net promoter, customer effort, or other scores used in measuring customer satisfaction by evaluating the language used in interactions with any of your agents or customer representatives.

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50 Must-See Customer Engagement Presentations
50 Must-See Customer Engagement Presentations

Customer engagement has evolved from the origins of customer satisfaction and customer delight. Today, cus...

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US CallMiner Index: Consumers Switch By Sector, The Reasons and the Impact of Call Centers
US CallMiner Index: Consumers Switch By Sector, The Reasons and the Impact of Call Centers