Why ask only a sample of your customer base whether they are satisfied or not, when you can ask them all with customer experience software? CallMiner Eureka automatically scores 100% of your customer interactions to evaluate your overall customer experience.
Join this 60 minute webinar to outline the steps required for a successful Speech Analytics program.
Other Content You Might Like
Many businesses are now using large-scale analysis of customer call recordings as well as surveys to quantify the voice of the customer. In this guide you’ll learn the state of the art for doing so.
This study’s startling results tell a woeful tale about failed customer service execution and identifies key opportunities for brands to differentiate on the customer experience they deliver
Join The Unlimited to learn how to leverage speech analytics in your quality assurance program ensuring your organisation learns the truth & nothing but the truth on 100% of customer interactions
Join Shellpoint Mortgage Servicing as they share how SMS has successfully implemented and evolved their speech analytics program
This first-of-its-kind assessment methodology enables you to quantify the maturity of your speech analytics programs and define steps to accelerate implementation, adoption and results.
Join Freeway Insurance to learn how to drive improved contact centre outcomes. Engage customers across all communication channels using the best technologies & practices to optimise compliance & CX.
WFH agents shape your brand and you can use this to improve loyalty. Contact center CX insight with emotional metrics are evolving from a from compass to GPS. Learn what the big CX of 2021 will be.
Learn how Avadyne Health successfully combined technology and processes to elevate patient experience, achieve client revenue goals and maintain compliance.
This invaluable guide provides best practices for implementation and execution of outbound contact center activities and includes market sizing as well as other industry statistics.
Learn about Gant Travel’s journey of successfully deploying and rapidly evolving their speech analytics program to become a critical business tool across their enterprise.
Uncover how brands responded to the pandemic, the impact on customer service preferences, and where brands should focus to deliver an exceptional customer experience.
Learn how Exeter Finance leveraged CallMiner's Eureka platform to decrease call avoidance by 30% and improve agent performance.
Learn how to leverage speech analytics to analyze 100% of interactions and provide insights along with in-the-moment, next best action agent guidance to exceed business goals.
Nothing about first contact resolution is simple. This report will help you measure it accurately, balance it against other business metrics, and improve FCR to help you and your customer.
Join CallMiner as we discuss how companies can leverage CX insight technologies and best practices to provide actionable guidance, both in times of crisis and normalcy to improve customer experiences.
This whitepaper will explore how customer experience professionals can effectively listen to your customers and front line employees for CX intelligence now and when we emerge from the pandemic.
Join Double Positive to learn how this Performance Marketing organization improved agent performance, training & development using insights to enhance client outcomes and share business intelligence.
Join Dialog Direct’s Vice President of Training, Marvie Wright as she provides an overview the advantages of migrating and creating a remote based contact center agent workforce.
Join contact center expert Donna Fluss and CX leader Steve Chirokas as they discuss best practices to handle transitioning to, and managing, a remote contact center workforce during this pandemic.
This report provides advice to empower agents during this era of remote working.