×

We'd like to learn a bit more about you before watching this webinar.

First Name
Last Name
Company
Job Title
Industry
# of Agents
Opt-in for future communication?
Thank You!
Error - something went wrong!

TradeGlobal Uncovers Repeat Call Drives with Interaction Analytics

Achieving optimal contact outcomes and an ideal experience for your customers takes alignment of your goals, technologies and processes into a well-choreographed and smoothly run operation. Yet how do you identify what is working right and what needs improvement that can positively impact the customer experience throughout the journey?

In this 10-minute webinar highlights, Mike Hull, Director, Business Analytics at Trade Global presents his team’s use of customer journey-based interaction analytics to: uncover and solve repeat call drivers; improve agent performance tracking and training; and trend and report on systematic product and process issues that impact customer experience and satisfaction.

Learn how journey-based interaction analytics:

  • Maps customer experience and outcomes
  • Uncovers systematic, product and process issues in near real time
  • Automates agent scoring and performance feedback to improve agent performance

Download Slides

Previous Video
Customer Engagement Optimization
Customer Engagement Optimization

You can no longer look at a single transaction for customer satisfaction. You have to look at the entire cu...

Next Article
Getting to the Root of Displeasure
Getting to the Root of Displeasure

As a business, you expect to hear from your customers, and you probably welcome their calls because they g...