CX Solution Pack Data Sheet

June 18, 2019

The CallMiner CX Solution Pack consists of categories and scores designed to deliver customer experience (CX) insight from conversation. The pack is structured around Voice of the Customer (VOC) and Voice of the Employee (VOE) categories to enable both customer and agent insight.

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Customer Experience Management Tips & Best Practices
Customer Experience Management Tips & Best Practices

Customer experience management is the process of controlling interactions with leads and buyers at an orga...

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CallMiner CX Solution Pack Overview
CallMiner CX Solution Pack Overview