The Role of AI in Customer Experience [Infographic]

It seems like everyone is talking about artificial intelligence (AI) and how it is effecting our lives at home, at work, as well as how we communicate, shop and consume media. And AI is changing the customer experience!  Along with speech analytics, it has the capability to not only process data, but predict insights and drive business decisions, AI will be the cornerstone in the future of customer service for customers and your call center agents.

See in our infographic below more insights and predictions on how AI is changing the customer experience for the consumer and in your call center.

The post The Role of AI in Customer Experience [Infographic] appeared first on CallMiner.

Previous Video
Stop Losing Customers By Listening To Them With Speech Analytics
Stop Losing Customers By Listening To Them With Speech Analytics

Learn how speech analytics can protect your business from this customer switching epidemic by understanding...

Next Article
How Listening to Customer Impacts Your Bottom Line
How Listening to Customer Impacts Your Bottom Line

We recently published The CallMiner Index: Consumer Switching By Sector, The Reasons and The Impact of Cal...