Every brand has a promise. What if delivered experience doesn't live up to the brand promise? How does your business know when this is happening and which customers it's affecting? Create visibility throughout your organization with a customer experience management platform from ResponseTek. Feature speech analytics, powered by CallMiner, gain valuable insights into the voice of your customer on a continuous basis.
Other content in this Stream
How AI-Fueled Speech Analytics is Rocking the World of Customer Experience
Making the Voice of the Customer Work
The CX Pro’s Guide to Speech Analytics
Read how speech analytics can uniquely empower customer experience initiatives!
Stop Losing Customers By Listening To Them With Speech Analytics
Announcing Medallia Partnership to Empower Voice of the Customer Insights
This week CallMiner announced a partnership with Medallia, the leader in Customer Experience Management cloud technology. The new partnership pairs CallMiner’s contact center engagement analytics...
How Listening to Customer Impacts Your Bottom Line
We recently published The CallMiner Index: Consumer Switching By Sector, The Reasons and The Impact of Call Centers and are hosting a webinar on November 13th to discuss the numerous findings. In...
Stop Avoidable Customer Churn With Great Agent Behavior
If you see a business contact for the first time in months and they appear not to be interested in what you have to say, your desire to meet them again is likely to be low. If they also appear...
Not Valuing Customers Leads to $136 Billion Switching Epidemic
New research by CallMiner reveals that US businesses have contributed to a switching epidemic by not valuing customers or listening to them when they have problems. And it’s costing them...
Aberdeen Contact Center & Customer Experience Trends 2018
Business Intelligence and Analytics: A CRM Perspective
50 Must-See Customer Engagement Presentations
Customer engagement has evolved from the origins of customer satisfaction and customer delight. Today, customer engagement is defined as the profound relationship that the customer has with your...
US CallMiner Index: Consumers Switch By Sector, The Reasons and the Impact of Call Centers
Stop Avoidable Customer Churn with Great Customer Experience
Speech Analytics: Dial into Happy Customers, Better Compliance, and Greater Efficiency
5 Benefits of Collecting Metrics to Identify Common Contact Reasons
No matter what industry you serve, chances are your customers have high expectations. As a contact center, it is your primary responsibility to understand and manage customer expectations. That...
Conn's Home Plus Customer Success Story
10 Best Practices You Need to Make the Most of Your Speech Analytics
DMG Consulting: Using Interaction Analytics to Improve the Customer Journey