Uncovering the Customer Experience

Every brand has a promise. What if delivered experience doesn't live up to the brand promise? How does your business know when this is happening and which customers it's affecting? Create visibility throughout your organization with a customer experience management platform from ResponseTek. Feature speech analytics, powered by CallMiner, gain valuable insights into the voice of your customer on a continuous basis.

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Creating a Culture of Self Evaluation and Improvement to Deliver Better Customer and Business Outcomes in the Call Centre
Creating a Culture of Self Evaluation and Improvement to Deliver Better Customer and Business Outcomes in the Call Centre

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The Importance of Contact Centre Efficiency and Customer Experience as Energy Pricing Faces Scrutiny
The Importance of Contact Centre Efficiency and Customer Experience as Energy Pricing Faces Scrutiny

By: Frank Sherlock, Vice President, EMEA Sales With energy prices rising, the UK government recently annou...