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How AI-Fueled Speech Analytics is Rocking the World of Customer Experience Featuring Forrester Research

Artificial Intelligence is a term that seems to be applied everywhere today. But what does it really mean for your contact center and ultimately the customer experience? It’s not just about technology! You need solutions in place to capture data, insight and drive action from 100% of your voice interactions. With AI-fueled speech analytics, a remarkable new “enterprise-ready” dimension for contact centers and CX managers is here today to rock your customer experience! 

Watch this webinar with guest Forrester Research's Ian Jacobs  as we discuss:

  • How AI-fueled speech analytics is an emerging market
  • What are key areas to evaluate when considering speech analytics vendors
  • How AI, machine learning, and predictive analytics are impacting CX
  • How real-time analytics is changing the customer services landscape

Webinar Slides Here

Previous Flipbook
How AI Improves the Customer Experience
How AI Improves the Customer Experience

Real Use Cases of Engagement Analytics & Automation for Contact Center Success

Next Flipbook
10 Speech Analytics Needs to Know for CX Pros
10 Speech Analytics Needs to Know for CX Pros

Read our 10 “needs to know” to introduce CX professionals who isn’t taking advantage of the data available ...