How AI-Fueled Speech Analytics is Rocking the World of Customer Experience Featuring Forrester Research

December 12, 2018

Artificial Intelligence is a term that seems to be applied everywhere today. But what does it really mean for your contact center and ultimately the customer experience? It’s not just about technology! You need solutions in place to capture data, insight and drive action from 100% of your voice interactions. With AI-fueled speech analytics, a remarkable new “enterprise-ready” dimension for contact centers and CX managers is here today to rock your customer experience! 

Watch this webinar with guest Forrester Research as we discuss:

  • How AI-fueled speech analytics is an emerging market
  • What are key areas to evaluate when considering speech analytics vendors
  • How AI, machine learning, and predictive analytics are impacting CX
  • How real-time analytics is changing the customer services landscape

Webinar Slides Here

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The CX Pro’s Guide to Speech Analytics
The CX Pro’s Guide to Speech Analytics

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CCW Market Study: Performance & Metrics
CCW Market Study: Performance & Metrics