Conn's Home Plus is an electronics and home appliance retailer, which also offers financing to their customers. Their multiple call centers and over 350 agents rely on CallMiner to supply real-time agent feedback for stronger coaching to create a better customer experience.
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2:26Learn how CallMiner Eureka empowered USCB to improve compliance, increase visibility into agent and customer behaviors and cut training time in HALF.
2:42Hear from customer experience and marketing solutions BPO Dialog Direct how they used CallMiner to deliver significant sales, contact center process improvements and coaching success.
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