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The Continuum Maturity Model provides a scale by which to measure the maturity of your speech analytics program, and a path to elevate it to achieve greater enterprise-wide results.
Leverage the AI-driven search capabilities within Illumiate to surface language that would otherwise go undiscovered for enhancing your speech analytics categories.
The Emotion Solution Suite features out-of-the-box content including data-driven scoring built with machine-learned objectivity to uncover the emotional metrics that drive customer engagement.
Leverage out-of-the-box CX categories to jump-start your speech analytics program using the CallMiner amassed customer experience intelligence.
CallMiner Customer Success Directors (CSDs) draw from their own extensive experience in speech analytics to ensure engagement analytics program success.
As part of CallMiner’s commitment to accelerating return on investment for our customers, we offer advanced training to develop power users for your engagement analytics program.
Read about Speech Analytics for Voice of the Customer insight and see Eureka use case examples
CallMiner’s Eureka multichannel analytics eliminates channel boundaries to deliver insight across voice and text-based interactions.
Capture, transcribe, and reveal insight from 100% of your customer interactions with CallMiner Eureka! Learn how it works in this intro guide.
This input checklist is designed to help you tally the cost impacts associated with the important business drivers and use cases specific to your company.
CallMiner Solution Packs are designed to jump start your speech analytics program with out-of-the-box content, leading to faster speed to intelligence.
Automated call scoring and powerful search and discovery combined with automated call transcription and PCI redaction.
Automatically identify customer & agent speakers with single channel audio recordings through Speaker Separation
