The Continuum Maturity Model provides a scale by which to measure the maturity of your speech analytics program, and a path to elevate it to achieve greater enterprise-wide results.
Leverage the AI-driven search capabilities within Illumiate to surface language that would otherwise go undiscovered for enhancing your speech analytics categories.
The Emotion Solution Suite features out-of-the-box content including data-driven scoring built with machine-learned objectivity to uncover the emotional metrics that drive customer engagement.
Leverage out-of-the-box CX categories to jump-start your speech analytics program using the CallMiner amassed customer experience intelligence.
CallMiner Customer Success Directors (CSDs) draw from their own extensive experience in speech analytics to ensure engagement analytics program success.
As part of CallMiner’s commitment to accelerating return on investment for our customers, we offer advanced training to develop power users for your engagement analytics program.
Read about Speech Analytics for Voice of the Customer insight and see Eureka use case examples
CallMiner’s Eureka multichannel analytics eliminates channel boundaries to deliver insight across voice and text-based interactions.
Visualize, powered by Tableau®, brings your speech analytics data story to life
High-quality speaker separated audio foundation for real-time and post-call speech analytics. Easy self-configurable deployment with no impact to existing call recording infrastructure.
Capture, transcribe, and reveal insight from 100% of your customer interactions with CallMiner Eureka! Learn how it works in this intro guide.
This input checklist is designed to help you tally the cost impacts associated with the important business drivers and use cases specific to your company.
CallMiner Solution Packs are designed to jump start your speech analytics program with out-of-the-box content, leading to faster speed to intelligence.
Automated call scoring and powerful search and discovery combined with automated call transcription and PCI redaction.
Agent performance coaching encourages a culture of optimization with speech analytics insight from every call, targeted guidance and agent self-improvement.
Alerts for real-time customer interaction insight and coaching allows in-the-moment action while a call is in progress.
Cloud-based customer engagement and speech analytics platform that leverages AI-fueled accurate insight from all customer interactions. Gain insights to drive satisfaction, loyalty and compliance.
Safely store and share audio and transcription data by eliminating credit card data, social security numbers and more from voice and multichannel interactions.
From the day you sign on with CallMiner, your success is our number one objective. Learn how CallMiner goes above and beyond to ensure customer success and return on investment.
Learn more about EngagementOptimization.com. Work with your customer engagement professional peers to help navigate the evolution of customer engagement.