Energy & Utilities

See how to provide more efficient, compliant and cross-channel experience

  • Customer Interaction Analytics for Energy and Utilities

    Customer Interaction Analytics for Energy and Utilities

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  • UK Customer Interaction Analytics Solutions for Water Supply

    UK Customer Interaction Analytics Solutions for Water Supply

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  • Analyze Customer Churn with Speech Analytics

    Analyze Customer Churn with Speech Analytics

    In today’s business environment, high customer expectations leave many contact centers struggling to understand why customers leave their service or churn. More often than not, these businesses...

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  • The Importance of Contact Centre Efficiency and Customer Experience as Energy Pricing Faces Scrutiny

    The Importance of Contact Centre Efficiency and Customer Experience as Energy Pricing Faces Scrutiny

    By: Frank Sherlock, Vice President, EMEA Sales With energy prices rising, the UK government recently announced an independent review into the total cost of electricity and factors that could be...

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  • UK Customer Interaction Analytics Solutions for Energy

    UK Customer Interaction Analytics Solutions for Energy

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  • Improve the Customer Experience with Interaction Analytics

    Improve the Customer Experience with Interaction Analytics

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  • How Water Utility Contact Centres Can Meet Ofwat’s Expectations eBook

    How Water Utility Contact Centres Can Meet Ofwat’s Expectations eBook

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  • The New Significance of SIM Scores for UK Water Companies

    The New Significance of SIM Scores for UK Water Companies

    By: Mark Lockyer, EMEA Sales Director, CallMiner With the introduction of the Open Water initiative in April 2017, UK water suppliers are facing new competition for business customers.  Gone are...

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  • Using Interaction Analytics to Digitize & Optimize Performance

    Using Interaction Analytics to Digitize & Optimize Performance

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  • Combatting the Surge in UK Energy Switching

    Combatting the Surge in UK Energy Switching

    This year has seen more than 4.5 million energy customers in the UK switch their provider, with 600,000 of them switching in October alone. The Energy Switch Guarantee makes it extremely easy for...

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  • Interaction Analytics Improves Contact Center Efficiency eBook

    Interaction Analytics Improves Contact Center Efficiency eBook

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  • 16 Examples of Artificial Intelligence Across 6 Industries

    16 Examples of Artificial Intelligence Across 6 Industries

    Artificial intelligence (AI) is about to transform every segment of our economy by bringing human intelligence into computing and allowing machines to learn from experience and make human-like...

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  • Using Interaction Analytics to Digitise & Optimise Contact Centre Performance UK eBook

    Using Interaction Analytics to Digitise & Optimise Contact Centre Performance UK eBook

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  • How Interaction Analytics Improves Contact Centre Efficiency eBook

    How Interaction Analytics Improves Contact Centre Efficiency eBook

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  • How US Contact Centers Can Use Interaction Analytics to Reduce Risk & Improve Compliance eBook

    How US Contact Centers Can Use Interaction Analytics to Reduce Risk & Improve Compliance eBook

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  • How to Improve Compliance & Treat Customers Fairly in Financial Services (UK)

    How to Improve Compliance & Treat Customers Fairly in Financial Services (UK)

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  • Guide to Creating a Customer Engagement Analytics RFP

    Guide to Creating a Customer Engagement Analytics RFP

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