CallMiner’s Eureka multichannel analytics eliminates channel boundaries to deliver insight across voice and...
Other Content You Might Like
CallMiner’s Eureka multichannel analytics eliminates channel boundaries to deliver insight across voice and text-based interactions.
High-quality speaker separated audio foundation for real-time and post-call speech analytics. Easy self-configurable deployment with no impact to existing call recording infrastructure.
Visualize, powered by Tableau®, brings your speech analytics data story to life
Download this guide to improving contact center efficiency, agent performance, and compliance.
From the day you sign on with CallMiner, your success is our number one objective. Learn how CallMiner goes above and beyond to ensure customer success and return on investment.
Capture, transcribe, and reveal insight from 100% of your customer interactions with CallMiner Eureka! Learn how it works in this intro guide.
CallMiner is constantly striving towards delivering the highest level of data security and protection possible within our cloud environment.
Automatically identify customer & agent speakers with single channel audio recordings through Speaker Separation
Automated call scoring and powerful search and discovery combined with automated call transcription and PCI redaction.
Agent performance coaching encourages a culture of optimization with speech analytics insight from every call, targeted guidance and agent self-improvement.
Alerts for real-time customer interaction insight and coaching allows in-the-moment action while a call is in progress.
Safely store and share audio and transcription data by eliminating credit card data, social security numbers and more from voice and multichannel interactions.
Unlock and unify critical insights from 100% of customer interactions at scale with corporate data and metadata linked to existing systems including CRM, CX, RPA, Telco and data warehousing.
App exchange for users of CallMiner’s award-winning hosted Eureka analytics platform. Extend the power of Eureka with additional categories.
Maximize ROI with Eureka Playbooks, a series of guides for how to more effectively use Eureka to jumpstart your efforts aligned to specific business drivers.