Other content in this Stream
Nationwide Credit Corporation Finds that “Silence is Not Golden” and Improves Compliance with Interaction Analytics
Learn how speech analytics helped Nationwide Credit Corp reduce excessive silence, escalation language, legal action mentions, and FDCPA violation language.
Identify, Predict and Stomp Out Fraud
Hear how Axcess Financial is using speech analytics to identify behaviors and language used by known fraudsters to help detect new fraudster.
How Interaction Analytics Reduces Costs, Optimizes Engagements, and Provides Rapid ROI
Four Ideas to Improve Quality Management in Your Contact Center
Auto Finance Debt Collection Tips: Regulations, Outsourcing Collections, Best Practices, and More