Analytics is one of the more versatile and powerful innovations that has become available to contact centers. Today interaction analytics is being used to reduce call times and raise agent productivity and increase revenues from sales and collections operations. It is also used to improve adherence to best practices, improve documentation and compliance with TCPA (Telephone Consumer Protection Act), FDCPA (Fair Debt Collection Practices Act) and other regulations, optimize the customer journey across all contact channels and touchpoints, and provide a more efficient, satisfying, targeted and optimized customer experience.
Home » Finance & Banking » How Interaction Analytics Reduces Costs, Optimizes Engagements, and Provides Rapid ROI
Error - something went wrong!
Other content in this Stream
Banking Customer Churn: CallMiner Index UK
Customer Interaction Analytics for Finance and Banking
Financial services and banking institutions face tough challenges with increasingly rigid regulations and more demanding and sophisticated customers. See how CallMiner interaction analytics can help.
Nationwide Credit Corporation Finds that “Silence is Not Golden” and Improves Compliance with Interaction Analytics
Learn how speech analytics helped Nationwide Credit Corp reduce excessive silence, escalation language, legal action mentions, and FDCPA violation language.
Identify, Predict and Stomp Out Fraud Featuring Axcess Financial
Hear how Axcess Financial is using speech analytics to identify behaviors and language used by known fraudsters to help detect new fraudster.
Four Ideas to Improve Quality Management in Your Contact Center
Auto Finance Debt Collection Tips: Regulations, Outsourcing Collections, Best Practices, and More