Healthcare

Enhance the patience experience with speech and interaction analytics

  • Improving Healthcare Customer Experience With Speech Analytics

    Improving Healthcare Customer Experience With Speech Analytics

    The healthcare industry is constantly evolving and faces critical challenges on a daily basis. From ever-changing government regulations to managing patient expectations to finding ways to...

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  • Using Interaction Analytics to Digitize & Optimize Performance

    Using Interaction Analytics to Digitize & Optimize Performance

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  • Healthcare Providers Brochure

    Healthcare Providers Brochure

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  • Customer Interaction Analytics for Healthcare

    Customer Interaction Analytics for Healthcare

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  • Achieving Patient Experience Excellence with Speech Analytics1:00:32

    Achieving Patient Experience Excellence with Speech Analytics

    Improve your healthcare contact center agent’s performance with speech analytics.

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  • Reduce Churn and Increase Customer Satisfaction with Speech Analytics

    Reduce Churn and Increase Customer Satisfaction with Speech Analytics

    Learn how a healthcare insurance provider used speech and engagement analytics to identify and remarket to potential “at risk” customers for improved sales and retention.

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  • Real-Time Feedback Takes Agent Performance and Compliance to New Levels

    Real-Time Feedback Takes Agent Performance and Compliance to New Levels

    Learn how AMCOL Systems improved their contact center analytics program with real-time agent feedback for improved agent performance and compliance.

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  • A Day in the life of an Analytics Analyst at Simple Health

    A Day in the life of an Analytics Analyst at Simple Health

    Simple Health implemented CallMiner Eureka interaction analytics to improve the ability to monitor and train new agents with 100% automated quality assurance.

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  • Improve the Customer Experience with Interaction Analytics

    Improve the Customer Experience with Interaction Analytics

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  • 16 Examples of Artificial Intelligence Across 6 Industries

    16 Examples of Artificial Intelligence Across 6 Industries

    Artificial intelligence (AI) is about to transform every segment of our economy by bringing human intelligence into computing and allowing machines to learn from experience and make human-like...

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  • Customer Experience2:35

    Customer Experience

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  • What Are Customer Satisfaction Rating & Importance Scales? Challenges and Best Practices for Using Customer Satisfaction Rating & Importance

    What Are Customer Satisfaction Rating & Importance Scales? Challenges and Best Practices for Using Customer Satisfaction Rating & Importance

    A Definition of Customer Satisfaction Rating & Importance Scales As companies strive to deliver exceptional customer experiences, they appreciate getting feedback – and its related insights –...

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  • Contact Center Customer Experience Best Practices

    Contact Center Customer Experience Best Practices

    Customer experience (CX) is evolving. Change isn’t necessarily bad, but it certainly is confusing when you have to cut through the noise and determine which best practices and trends will launch...

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