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Improving Healthcare Customer Experience With Speech Analytics
The healthcare industry is constantly evolving and faces critical challenges on a daily basis. From ever-changing government regulations to managing patient expectations to finding ways to...
Using Interaction Analytics to Digitize & Optimize Performance
Customer Interaction Analytics for Healthcare
Achieving Patient Experience Excellence with Speech Analytics
Improve your healthcare contact center agent’s performance with speech analytics.
Reduce Churn and Increase Customer Satisfaction with Speech Analytics
Learn how a healthcare insurance provider used speech and engagement analytics to identify and remarket to potential “at risk” customers for improved sales and retention.
Real-Time Feedback Takes Agent Performance and Compliance to New Levels
Learn how AMCOL Systems improved their contact center analytics program with real-time agent feedback for improved agent performance and compliance.
A Day in the life of an Analytics Analyst at Simple Health
Simple Health implemented CallMiner Eureka interaction analytics to improve the ability to monitor and train new agents with 100% automated quality assurance.
Improve the Customer Experience with Interaction Analytics
16 Examples of Artificial Intelligence Across 6 Industries
Artificial intelligence (AI) is about to transform every segment of our economy by bringing human intelligence into computing and allowing machines to learn from experience and make human-like...
What Are Customer Satisfaction Rating & Importance Scales? Challenges and Best Practices for Using Customer Satisfaction Rating & Importance
A Definition of Customer Satisfaction Rating & Importance Scales As companies strive to deliver exceptional customer experiences, they appreciate getting feedback – and its related insights –...
Contact Center Customer Experience Best Practices