Higher Education

See how interaction analytics across channels is key to success with students

  • Speech Analytics for Higher Education

    Speech Analytics for Higher Education

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  • Higher Ed Growth: Improving QA Efficiency, Contact Insights, Agent Performance and Compliance

    Higher Ed Growth: Improving QA Efficiency, Contact Insights, Agent Performance and Compliance

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  • Open English Saves Time and Improves Sales Conversions

    Open English Saves Time and Improves Sales Conversions

    Open English uses speech analytics to reduce silence and call avoidance, improve call center efficiency, increase marketing effectiveness, and grow sales.

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  • Gain Award Winning Marketing Insights59:43

    Gain Award Winning Marketing Insights

    Gain near real-time actionable marketing insights that drive sustainable, revenue enhancing results for the customers, clients and markets they serve.

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  • 16 Examples of Artificial Intelligence Across 6 Industries

    16 Examples of Artificial Intelligence Across 6 Industries

    Artificial intelligence (AI) is about to transform every segment of our economy by bringing human intelligence into computing and allowing machines to learn from experience and make human-like...

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  • Improve the Customer Experience with Interaction Analytics

    Improve the Customer Experience with Interaction Analytics

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  • 20 Call Center Pros Reveal the Biggest Things Companies Overlook When It Comes to Call Center Compliance Issues

    20 Call Center Pros Reveal the Biggest Things Companies Overlook When It Comes to Call Center Compliance Issues

    See How Conns leverages CallMiner to improve their Collections Operations     Read the eBook: How US Contact Centers Can Use Interaction Analytics to Reduce Risk & Improve Compliance Call centers...

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  • Customer Experience2:35

    Customer Experience

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  • Moving Beyond Interaction Analytics to an Omnichannel World

    Moving Beyond Interaction Analytics to an Omnichannel World

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  • What is Omnichannel Customer Engagement?

    What is Omnichannel Customer Engagement?

    A Definition of Omnichannel Customer Engagement Customers do not take a linear path to organizations anymore. Rather, they engage with companies on multiple channels and across channels while...

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  • Customer Journey-Based Interaction Analytics59:33

    Customer Journey-Based Interaction Analytics

    Learn how to identify what is working right and what needs improvement that can positively impact the customer experience throughout the journey.

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  • Proactive Customer Service + Interaction Analytics Customer Service. Be There Now!1:00:16

    Proactive Customer Service + Interaction Analytics Customer Service. Be There Now!

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  • Interaction Analytics Improves Contact Center Efficiency eBook

    Interaction Analytics Improves Contact Center Efficiency eBook

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