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Speech Analytics for Higher Education
Open English Saves Time and Improves Sales Conversions
Open English uses speech analytics to reduce silence and call avoidance, improve call center efficiency, increase marketing effectiveness, and grow sales.
Gain Award Winning Marketing Insights
Gain near real-time actionable marketing insights that drive sustainable, revenue enhancing results for the customers, clients and markets they serve.
16 Examples of Artificial Intelligence Across 6 Industries
Artificial intelligence (AI) is about to transform every segment of our economy by bringing human intelligence into computing and allowing machines to learn from experience and make human-like...
Improve the Customer Experience with Interaction Analytics
20 Call Center Pros Reveal the Biggest Things Companies Overlook When It Comes to Call Center Compliance Issues
See How Conns leverages CallMiner to improve their Collections Operations Read the eBook: How US Contact Centers Can Use Interaction Analytics to Reduce Risk & Improve Compliance Call centers...
Moving Beyond Interaction Analytics to an Omnichannel World
What is Omnichannel Customer Engagement?
A Definition of Omnichannel Customer Engagement Customers do not take a linear path to organizations anymore. Rather, they engage with companies on multiple channels and across channels while...
Customer Journey-Based Interaction Analytics
Learn how to identify what is working right and what needs improvement that can positively impact the customer experience throughout the journey.
Proactive Customer Service + Interaction Analytics Customer Service. Be There Now!
Interaction Analytics Improves Contact Center Efficiency eBook