Customer Service is the New Marketing

Learn in this CRM Media discussion featuring CallMiner, Oracle Service Cloud, and Empirix on how the opportunities available for sales in the contact center are an area of growth for your organization. 

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Elevate the Customer Experience by Improving Agent Satisfaction and Performance
Elevate the Customer Experience by Improving Agent Satisfaction and Performance

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Best Practices for Peak Call Centre Agent Performance Using Interaction Analytics
Best Practices for Peak Call Centre Agent Performance Using Interaction Analytics