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Convert Voice of the Customer into Business Success

This report highlights the massive returns that companies see by incorporating speech analytics. It also illustrates the building blocks that help organizations maximize the benefits they see from this technology.

Highlights include:

  • Speech Analytics users increase customer profitability by 13.0%
  • Speech analytics helps companies achieve 3.2x annual improvement in SLA compliance
  • Companies integrating speech analytics within their omni-channel programs enjoy game-changing benefits
  • Provide employees with actionable guidance based on speech analytics insights to maximize cross-sell/up-sell revenue
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Is Your Contact Centre in the Eye of the Storm?
Is Your Contact Centre in the Eye of the Storm?

One of the main conclusions from the recent CallMiner and IPI Contact Centre Performance Summit in London ...

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The Path to Building an Integrated VOC Program
The Path to Building an Integrated VOC Program