×

We'd like to learn a bit more about you before downloading this whitepaper.

First Name
Last Name
Company
Job Title
Industry
# of Agents
Opt-in for future communication?
Thank You!
Error - something went wrong!
   

Predictive Analytics in Customer Experience

Customer retention for many organizations is reactive activity, one in which the business tries to correct past mistakes in order to retain future customers. Predictive analytics change this by helping firms anticipate customer churn and take necessary steps to cultivate customer loyalty while also capturing greater wallet share.  This Aberdeen Report will analyze:

  • How Predictive analytics users retain 27% more of their customers
  • Why Companies without predictive analytics are more than twice as likely to be challenge with an increasing cost of customer acquisition
  • How Effective use of predictive analytics requires firms to seamlessly integrate customer data captured across all channels
Previous Flipbook
Contact Babel: UK Contact Centre Decision Maker's Guide 2017-18
Contact Babel: UK Contact Centre Decision Maker's Guide 2017-18

Next Article
101 Customer Experience Tips: CX in the Contact Center, Planning & Strategy, Customer Experience Tools & Technology, and More
101 Customer Experience Tips: CX in the Contact Center, Planning & Strategy, Customer Experience Tools & Technology, and More

Today’s consumers readily tell others when they have a negative experience with a company, meaning that br...