Interaction Analytics Lead to Happier Agents & Customer Satisfaction

Bluegreen Vacations is a timeshare and vacation club management company headquartered in Boca Raton, FL. In 2013 it was honored as an innovator after its award-winning CallMiner Eureka interaction analytics rollout. Interaction analytics:

  • Improved CSAT by 26%
  • Improved agent quality scores by 19%
  • Increased sales performance by 48%
  • Achieved ROI in less than one year
Previous Flipbook
How US Contact Centers Can Use Interaction Analytics to Reduce Risk & Improve Compliance eBook
How US Contact Centers Can Use Interaction Analytics to Reduce Risk & Improve Compliance eBook

Next Flipbook
Interaction Analytics Improves Contact Center Efficiency eBook
Interaction Analytics Improves Contact Center Efficiency eBook