Interaction Analytics Lead to Happier Agents & Customer Satisfaction

Bluegreen Vacations is a timeshare and vacation club management company headquartered in Boca Raton, FL. In 2013 it was honored as an innovator after its award-winning CallMiner Eureka interaction analytics rollout. Interaction analytics:

  • Improved CSAT by 26%
  • Improved agent quality scores by 19%
  • Increased sales performance by 48%
  • Achieved ROI in less than one year
Previous Flipbook
How US Contact Centers Can Use Interaction Analytics to Reduce Risk & Improve Compliance eBook
How US Contact Centers Can Use Interaction Analytics to Reduce Risk & Improve Compliance eBook

This eBook addresses how Interaction Analytics can help you mitigate compliance risk in your contact center.

Next Flipbook
Interaction Analytics Improves Contact Center Efficiency eBook
Interaction Analytics Improves Contact Center Efficiency eBook

This guide presents metrics and real-world results on how intelligent contact centers are improving efficie...