CallMiner Coach: Real-Time Agent Quality Management

CallMiner Coach encourages a call centre culture of real-time agent performance optimisation with speech analytics insight from every call, targeted guidance and agent self-improvement.

Spend more time on actual coaching with automated analytics, AI-driven linguistics with emotion, predictive scoring, and role-based dashboards.

Coach expedites quality improvements with direct agent feedback creating a collaborative culture of optimisation.

Contact CallMiner for a Coach demo today

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Agent Performance & Contact Center Efficiency Demo
Agent Performance & Contact Center Efficiency Demo

Watch this demo to see how CallMiner can improve agent performance and efficiency in your contact center.

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How AI Improves the Customer Experience
How AI Improves the Customer Experience

Real Use Cases of Engagement Analytics & Automation for Contact Center Success