Collections ROI - The Path to a Return on your Speech Analytics Investment

The key to success for collections activities can be attributed to the skill sets of their recovery specialists, so companies must commit to training and coaching their agents to their highest potential. Automated speech analytics represents the kind of investment that can deliver both quick wins and long-term return through improvements in recovery rates, operational efficiency, and risk mitigation.

When combined with best practices and dedicated resources within your organization, CallMiner Eureka speech analytics has proven time and time again to provide ROI results as early as a few weeks from implementation. CallMiner provides step-by-step playbooks for 17 specific use cases, as well as an experienced Customer Success Director to advise your organization through both short and long-term ROI goals.

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What is Hosted Call Center Software? Best Practices for Choosing the Right Partner
What is Hosted Call Center Software? Best Practices for Choosing the Right Partner

Hosted call center software is a delivery model that differs from on-premise software and shares some char...

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Best Practices and Guidelines Purchasing Speech Analytics
Best Practices and Guidelines Purchasing Speech Analytics