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How US Contact Centers Can Use Interaction Analytics to Reduce Risk & Improve Compliance eBook

Contact center operators have more regulations to deal with than ever before, and higher consequences if they fail to comply. The compliance climate was already challenging before changes to the Telephone Consumer Protection Act (TCPA) created uncertainty in the field, which in turn encouraged attorneys to file class-action lawsuits seeking favorable interpretation of the new requirements. FDCPA, CFPB, HIPAA, PCI, UDAAP, EFTA and other regulations also change, as does their enforcement environment. This eBook addresses how Interaction Analytics can help you mitigate compliance risk in your contact center.

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Improve the Customer Experience with Interaction Analytics
Improve the Customer Experience with Interaction Analytics

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Interaction Analytics Lead to Happier Agents & Customer Satisfaction
Interaction Analytics Lead to Happier Agents & Customer Satisfaction

Learn how Bluegreen Vacations used speech analytics to turn contact center operations from a cost center to...