UK Contact Centre Vertical Markets: Financial Services

Contact Babel’s UK Contact Centre Verticals: Financial Services looks at the structure, growth, technology, HR and commercial issues found in contact centres within the UK financial services sector, which includes banks, credit card companies, loan companies, stockbrokers, financial services advisors and debt collection agencies.

It contains data from multiple large-scale surveys of hundreds of contact centres carried out since 2010 and is the definitive study of this vertical market’s customer contact operations.

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