UK Retail: Contact Centre Vertical Markets Report

“UK Contact Centre Verticals: Retail & Distribution” looks at the structure, growth, technology, HR and commercial issues found in contact centres within the UK retail & distribution sector. 

It contains data from multiple large-scale surveys of hundreds of contact centres carried out since 2010 and is the definitive study of this vertical market’s customer contact operations.  

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UK Insurance: Contact Centre Vertical Market Report
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