UK Retail: Contact Centre Vertical Markets Report

“UK Contact Centre Verticals: Retail & Distribution” looks at the structure, growth, technology, HR and commercial issues found in contact centres within the UK retail & distribution sector. 

It contains data from multiple large-scale surveys of hundreds of contact centres carried out since 2010 and is the definitive study of this vertical market’s customer contact operations.  

Download this insightful paper.

Previous Article
Listening & Empathy Is Key To Stemming The Tide Of Customer Churn
Listening & Empathy Is Key To Stemming The Tide Of Customer Churn

The CallMiner Index UK  uncovered that call centres play a pivotal role in a consumer’s decision to switch...

Next Flipbook
UK Insurance: Contact Centre Vertical Market Report
UK Insurance: Contact Centre Vertical Market Report