Customer Engagement Optimization

What is Engagement Optimization? It's all about maximizing positive outcomes whether that outcome is a sale, an answer to a question, or a resolution to an issue. It's about optimizing all interactions along the entire customer journey -- from the contact center to the retail store. With CallMiner Customer Journey Analytics, organizations can listen to 100 agents try 25 different ways of selling a product, identify the five best paths to a close with the highest level of customer satisfaction and then share those teachings and provide guidance to all agents.

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Uncovering the Customer Experience
Uncovering the Customer Experience

By adding CallMiner speech analytics in your call center, you will gain valuable insights into the voice of...

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Speech Analytics Solutions for Collections
Speech Analytics Solutions for Collections

CallMiner speech analytics can help ease collections challenges by analyzing every agent contact to elimina...