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The Call Centre Can Be a Thin Line Between Love and Hate
The Call Centre Can Be a Thin Line Between Love and Hate

I was prompted by a BBC.com articled entitled ‘Which banks do customers love or hate?’ to think about the ...

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ICYMI: CallMiner Top 10 Stories of 2018
ICYMI: CallMiner Top 10 Stories of 2018

CallMiner had some amazing product news, awards and press in 2018 and in case you missed it, below are 10 ...