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5 Benefits of Collecting Metrics to Identify Common Contact Reasons
5 Benefits of Collecting Metrics to Identify Common Contact Reasons

No matter what industry you serve, chances are your customers have high expectations. As a contact center,...

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LISTEN 2018: New Keynotes, Workshops & Sessions Announced
LISTEN 2018: New Keynotes, Workshops & Sessions Announced

CallMiner’s LISTEN is the industry’s leading event for customer engagement analytics professionals. It bri...