Dialog Direct Customer Success Story

Hear from customer experience and marketing solutions BPO Dialog Direct how they used CallMiner to deliver significant sales, contact center process improvements and coaching success.

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Improve Contact Center Efficiency with CallMiner Eureka
Improve Contact Center Efficiency with CallMiner Eureka

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5 Employee Engagement Trends in 2019
5 Employee Engagement Trends in 2019

Contact centers with engaged employees often cite better productivity and higher levels of happiness among...