Speech Analytics Delivers Significant Sales & Process Improvements

Read how customer experience and marketing solutions experts Dialog Direct used speech analytics to deliver significant sales and contact center process improvements.

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Higher Ed Growth: Improving QA Efficiency, Contact Insights, Agent Performance and Compliance
Higher Ed Growth: Improving QA Efficiency, Contact Insights, Agent Performance and Compliance

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Interaction Analytics Can Help Turn Your Call Centre Into A Predictions Centre
Interaction Analytics Can Help Turn Your Call Centre Into A Predictions Centre

Technology developments move so quickly that it’s easy to miss out on improvements that could make a real ...