Eureka Xchange - App Store for Analytics

Eureka Xchange is an app exchange exclusively for Eureka 10 speech analytics users. Eureka Xchange complements CallMiner’s existing libraries of solution packs, by providing additional automated categories and tags, in order to gain even more key business insights. These categories include, call openings and closings, payment terms, website issues and more.

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Motivating Agents To Deliver Better Customer Outcomes
Motivating Agents To Deliver Better Customer Outcomes

How do you create an environment where your agent community remains motivated to help meet your business ob...

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API Series 2: How to Leverage SDKs and Embedded Data to Extend Speech Analytics
API Series 2: How to Leverage SDKs and Embedded Data to Extend Speech Analytics

The 2nd in our three-part series on applying the power of speech analytics outside of the platform itself t...