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Making the Grade: Using Automatic Scorecards to Improve Agent Performance
Making the Grade: Using Automatic Scorecards to Improve Agent Performance

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See You At Customer Contact Week For Discussions, Demos, and Copper Mules
See You At Customer Contact Week For Discussions, Demos, and Copper Mules

Customer Contact Week (CCW), June 18-22, 2018, is shaping up to be bigger and better than ever before and ...