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How Interaction Analytics Reduces Costs, Optimizes Engagements, and Provides Rapid ROI

Analytics is one of the more versatile and powerful innovations that has become available to contact centers. Today interaction analytics is being used to reduce call times and raise agent productivity and increase revenues from sales and collections operations. It is also used to improve adherence to best practices, improve documentation and compliance with TCPA (Telephone Consumer Protection Act), FDCPA (Fair Debt Collection Practices Act) and other regulations, optimize the customer journey across all contact channels and touchpoints, and provide a more efficient, satisfying, targeted and optimized customer experience.

Previous Video
How Artificial Intelligence and Interaction Analytics Drive Better Customer Experiences featuring Encore
How Artificial Intelligence and Interaction Analytics Drive Better Customer Experiences featuring Encore

In this webinar hear from contact center industry experts on how machine learning and AI are changing the c...

Next Flipbook
Reduce Churn and Increase Customer Satisfaction with Speech Analytics
Reduce Churn and Increase Customer Satisfaction with Speech Analytics

Contact centers have emerged as an important strategic asset for many companies since front line agents hav...