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Comparing and Purchasing Call Monitoring Software: 20 Experts Reveal the Biggest Mistakes Companies Make (and How to Avoid Them)
Comparing and Purchasing Call Monitoring Software: 20 Experts Reveal the Biggest Mistakes Companies Make (and How to Avoid Them)

Investing in the right call center monitoring software is imperative for today’s call centers. Without cal...

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Open English Saves Time and Improves Sales Conversions
Open English Saves Time and Improves Sales Conversions

Open English uses speech analytics to reduce silence and call avoidance, improve call center efficiency, in...