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Optimizing “Coachable and Commendable Moments” Through Automated QA Analytics

Whether in a classroom, a sports field or in your contact center, there are “teachable” moments in life where the opportunity presents itself in real or near real-time to provide actionable guidance to another in order to improve both performance and outcomes.

In today’s modern contact center environments an increasingly large number of organizations are now leveraging automated QA analytics programs to ensure their QA teams can capture 100% of the coachable and commendable moments that take place within their agent communities.

Watch this webinar hosted by CXMXchange.  

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