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The US Customer Experience Decision-Makers’ Guide 2018

The "US CX Decision-Makers' Guide (2018 – 1st edition)" is a major annual report studying the CX strategy, performance, operations and technology aspects of US organizations. Taking a random sample of the industry, a detailed structured questionnaire was answered by 234 senior CX and customer contact professionals between November 2017 and March 2018. Analysis of the results was carried out in April 2018. Additionally, a survey of 1,000 US consumers was carried out in March 2018 in order to understand their attitudes to elements of businesses’ CX programs.

Download this thorough report from Contact Babel on what you should be looking for in your customer experience solutions.

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