Voice of Customer Analytics

Every company wants to understand the voice of their customer. While most companies rely on surveys and social media for customer feedback, businesses are ignoring their most important asset: the phone. In fact, according to Gartner, 90% of all customer conversations are happening on the phone. That’s 56 million hours of customer phone calls every day!

In this video you’ll learn how CallMiner speech analytics can take all of that phone data and combine it with chat, email, surveys, and tweets, to give you a true, overall picture of your customers.

 

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Ventana Research: Putting Customer Conversations to Work
Ventana Research: Putting Customer Conversations to Work

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