Timely innovation is appreciated by customers and employees alike.
A rising component to customer service and customer experience success depends on innovating in conversations with your customers, thinking ahead of in response to them.
Hear from CX consultant, Forbes contributor, best-selling author of several customer experience books, and LISTEN 2019 keynote speaker, Micah Solomon as he discusses the five prerequisites for innovation to grow and be sustained in your business.
Hear tips on:
- Getting the most, company-wide, out of innovations
- Knowing where employees should innovate
- Providing transparency on innovation ideas and implementation