Insurance

See how to reduce operational costs while increase customer satisfaction

  • US CallMiner Index: Insurance

    US CallMiner Index: Insurance

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  • UK Insurance: Contact Centre Vertical Market Report

    UK Insurance: Contact Centre Vertical Market Report

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  • 5 Values of Speech Analytics for the Insurance Industry

    5 Values of Speech Analytics for the Insurance Industry

    The insurance sector faces a growing number of challenges every year including increased regulation, commoditization, costs outweighing profits, high competition, and high customer expectations....

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  • Insurance Customer Churn: CallMiner Index UK

    Insurance Customer Churn: CallMiner Index UK

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  • Interaction Analytics Solutions for Property & Casualty Insurance Providers

    Interaction Analytics Solutions for Property & Casualty Insurance Providers

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  • UK Interactions Analytics for Insurance Companies

    UK Interactions Analytics for Insurance Companies

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  • Creating a Culture of Self Evaluation and Improvement to Deliver Better Customer and Business Outcomes in the Call Centre

    Creating a Culture of Self Evaluation and Improvement to Deliver Better Customer and Business Outcomes in the Call Centre

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  • Reduce Churn and Increase Customer Satisfaction with Speech Analytics

    Reduce Churn and Increase Customer Satisfaction with Speech Analytics

    Learn how a healthcare insurance provider used speech and engagement analytics to identify and remarket to potential “at risk” customers for improved sales and retention.

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  • Four Ideas to Improve Quality Management in Your Contact Center

    Four Ideas to Improve Quality Management in Your Contact Center

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  • How US Contact Centers Can Use Interaction Analytics to Reduce Risk & Improve Compliance eBook

    How US Contact Centers Can Use Interaction Analytics to Reduce Risk & Improve Compliance eBook

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  • What are QA Metrics? Examples of QA Metrics for Call Centers, Aligning Metrics with Your Goals, and Best Practices

    What are QA Metrics? Examples of QA Metrics for Call Centers, Aligning Metrics with Your Goals, and Best Practices

    Definition of QA Metrics Quality assurance, or QA, metrics refer to the data and facts your company uses to measure performance. Interestingly, QA metrics can vary significantly by industry,...

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  • Performance Management2:32

    Performance Management

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  • How to Achieve Continuous Improvement of your Quality Monitoring

    How to Achieve Continuous Improvement of your Quality Monitoring

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  • 20 Call Center Leaders and QA Pros Reveal the #1 Problem Keeping Call Center QA & Monitoring Teams Up at Night (and How to Solve It)

    20 Call Center Leaders and QA Pros Reveal the #1 Problem Keeping Call Center QA & Monitoring Teams Up at Night (and How to Solve It)

    Call center QA and monitoring teams are responsible for ensuring the quality of interactions between call center representatives and consumers. It goes without saying that this is an incredibly...

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  • Roundtable on Quality Assurance and Analytics56:59

    Roundtable on Quality Assurance and Analytics

    Hear from our roundtable of experts how to gain customer insights to more accurately measure, track and improve the quality of the customer interactions.

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  • Guide to Creating a Customer Engagement Analytics RFP

    Guide to Creating a Customer Engagement Analytics RFP

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