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Insurance Customer Churn: CallMiner Index UK

Insurance companies come second out of all sectors for highest churn rates in the CallMiner Index UK – and it’s getting worse. The report shows that, in the last 12 months alone, 24% of consumers said they had switched insurance companies. And it ranks highest for churn rates against all other sectors surveyed. 

Read why insurance providers are driving customers away for completely avoidable reasons – and it’s costing billions! 

Click here to read the entire Index to see how all sectors performed and what customer say will keep them loyal! 

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