CallMiner Marketing & Sales Effectiveness
Increase sales and customer loyalty with speech and interaction analytics.
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2:27Watch VideoSales Effectiveness
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Learn MoreDefenders Improves Sales Agent Performance
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Learn MoreSpeech Analytics Delivers Significant Sales & Process Improvements
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59:25Watch VideoHow Dialog Direct Accelerates Sales Effectiveness and CX
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Learn MoreConvert Voice of the Customer into Business Success
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Learn More10 Best Practices You Need to Make the Most of Your Speech Analytics
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Learn MoreReduce Churn and Increase Customer Satisfaction with Speech Analytics
Learn how a healthcare insurance provider used speech and engagement analytics to identify and remarket to potential “at risk” customers for improved sales and retention.
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Learn MoreAfni Improves CSAT, Sales and FCR with Automated Analytics
Learn how BPO Afni improved sales, higher customer satisfaction, and time savings with speech analytics, allowing managers to do more to grow the business.
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3:18Watch VideoAmericollect Customer Success Story
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58:52Watch VideoCustomer Service is the New Marketing
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Learn MoreGuide to Creating a Customer Engagement Analytics RFP
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Learn MoreOpen English Saves Time and Improves Sales Conversions
Open English uses speech analytics to reduce silence and call avoidance, improve call center efficiency, increase marketing effectiveness, and grow sales.
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Learn MoreTradeGlobal Optimizes Customer Outcomes with CallMiner Eureka Customer Journey Analytics
Learn how TradeGlobal used speech analytics to deliver best-in-class service and customer experiences by continuously evaluating agent performance.
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Learn MoreFrontline Asset Strategies Optimizes Compliance Collector Performance
Learn how Frontline Asset Strategies used speech analytics to monitor 100% of call center conversations and improve compliance scores within six months.
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2:32Watch VideoPerformance Management
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Read ArticleTop Marketing Analytics Presentations
Marketing analytics involves measuring, managing, and analyzing marketing performance data to make it as effective as possible and optimize return on investment (ROI). Marketers also use...
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Read ArticleWhat are QA Metrics? Examples of QA Metrics for Call Centers, Aligning Metrics with Your Goals, and Best Practices
Definition of QA Metrics Quality assurance, or QA, metrics refer to the data and facts your company uses to measure performance. Interestingly, QA metrics can vary significantly by industry,...
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2:17Watch VideoRisk & Compliance
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59:43Watch VideoGain Award Winning Marketing Insights
Gain near real-time actionable marketing insights that drive sustainable, revenue enhancing results for the customers, clients and markets they serve.
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Learn MoreContact Babel: UK Contact Centre Decision Maker's Guide 2017-18
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