The surest way to sales effectiveness is having a formal process for elevating the customer experience and the tools to monitor agent performance and improvements over time.
Join Marvie Wright, Director of Sales/Leadership Training at Dialog Direct, as she shares her 6-step Quality Success Process for improving CX and sales performance. Using speech analytics insights, Dialog Direct has developed a Life Cycle of Analysis to achieve measurable, consistent and repeatable results.
In this webinar you will learn how to:
- Define what success looks like for your organization
- Understand the components that go into developing your own winning formula
- Benchmark current performance and put a plan in place for improvement
- Reward and motivate your agents