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Contact centers rely on agents to deliver a lasting customer experiences and exceptional customer service with every interaction. Without a strong frontline call center staff, you risk losing...
DMG Consulting: Enterprise Use of Speech Analytics
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Defenders Improves Sales Agent Performance
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Reduce Churn and Increase Customer Satisfaction with Speech Analytics
Learn how a healthcare insurance provider used speech and engagement analytics to identify and remarket to potential “at risk” customers for improved sales and retention.
Customer Service is the New Marketing
Guide to Creating a Customer Engagement Analytics RFP
Open English Saves Time and Improves Sales Conversions
Open English uses speech analytics to reduce silence and call avoidance, improve call center efficiency, increase marketing effectiveness, and grow sales.
TradeGlobal Optimizes Customer Outcomes with CallMiner Eureka Customer Journey Analytics
Learn how TradeGlobal used speech analytics to deliver best-in-class service and customer experiences by continuously evaluating agent performance.
Frontline Asset Strategies Optimizes Compliance Collector Performance
Learn how Frontline Asset Strategies used speech analytics to monitor 100% of call center conversations and improve compliance scores within six months.
Top Marketing Analytics Presentations
Marketing analytics involves measuring, managing, and analyzing marketing performance data to make it as effective as possible and optimize return on investment (ROI). Marketers also use...
What are QA Metrics? Examples of QA Metrics for Call Centers, Aligning Metrics with Your Goals, and Best Practices