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Join Double Positive to learn how this Performance Marketing organization improved agent performance, train...
This study’s startling results tell a woeful tale about failed customer service execution and identifies key opportunities for brands to differentiate on the customer experience they deliver
WFH agents shape your brand and you can use this to improve loyalty. Contact center CX insight with emotional metrics are evolving from a from compass to GPS. Learn what the big CX of 2021 will be.
This invaluable guide provides best practices for implementation and execution of outbound contact center activities and includes market sizing as well as other industry statistics.
Uncover how brands responded to the pandemic, the impact on customer service preferences, and where brands should focus to deliver an exceptional customer experience.
This study examines what contact centers are doing to maintain/improve their performance during these trying times and how a successful contact center will be defined in the months and years ahead.
Join CallMiner as we discuss how companies can leverage CX insight technologies and best practices to provide actionable guidance, both in times of crisis and normalcy to improve customer experiences.
This whitepaper will explore how customer experience professionals can effectively listen to your customers and front line employees for CX intelligence now and when we emerge from the pandemic.
Join Double Positive to learn how this Performance Marketing organization improved agent performance, training & development using insights to enhance client outcomes and share business intelligence.
Hear from J.Lodge, how they quickly launched, scaled, and adjusted tactics in their speech analytics programs to double close rates for a national telecommunications provider.
Learn how speech analytics can protect your business from this customer switching epidemic by understanding why customers leave and how listening with empathy can help improve loyalty.
Americollect believes in taking a new approach collection services, by being ridiculously nice. By using CallMiner Eureka to analyze data for better agent performance and sales optimization.
CallMiner Analyze, the cloud-based speech analytics solution, reveals actionable intelligence from 100% of your contact center’s customer interactions. Analyze skyrockets beyond simple transcription.
Dialog Direct is a marketing services and customer experience solution provider that differentiates by the quality of experience it can deliver to its clients and their end customers. They...
Learn in this webinar featuring Praxidia the insights, best practices and success stories on implementing an engagement analytics solution.
Hear from customer experience and marketing solutions BPO Dialog Direct how they used CallMiner to deliver significant sales, contact center process improvements and coaching success.
This guide presents examples from more than a dozen sales and collections organizations that have tailored interaction analytics to achieve these and other benefits.
Read this Whitepaper to find out the 10 Best Practices You Need to Make the Most of Your Speech Analytics.
Learn how SiriusXM uses CallMiner Eureka to inform decisions and improve performance across, sales, customer service, and product development using data of their 35 million customers.
This guide presents a list of questions that you can use to help you draft a Customer Engagement Analytics RFP.