Hear from customer experience and marketing solutions BPO Dialog Direct how they used CallMiner to deliver significant sales, contact center process improvements and coaching success.
Other content in this Stream
Can You Hear Me Now? How to Use Speech Analytics to Close More Sales with JLodge
CallMiner Analyze: Actionable Insight from Customer Engagement
CallMiner Analyze, the cloud-based speech analytics solution, reveals actionable intelligence from 100% of your contact center’s customer interactions. Analyze skyrockets beyond simple transcription.
Dialog Direct Delivers Significant Sales and Process Improvement with Speech Analytics
Dialog Direct is a marketing services and customer experience solution provider that differentiates by the quality of experience it can deliver to its clients and their end customers. They...
How to Get the ROI from Your Contact Center with Engagement Analytics Featuring Praxidia
3 Ways Sekure Merchant Boosted Sales Conversion with Five9 and CallMiner
How To Improve Sales Effectiveness in Contact Centers with Interaction Analytics
10 Best Practices You Need to Make the Most of Your Speech Analytics
SiriusXM Customer Success Story
Guide to Creating a Customer Engagement Analytics RFP
How HomeServe USA Improved Agent Performance, CX and Results with Speech Analytics
Understanding call flow, agent skill sets and customer sentiment are key metrics to assess and address in order to have optimal outcomes with your customers. Interaction analytics can help.
Defenders Improves Sales Agent Performance
Speech Analytics Delivers Significant Sales & Process Improvements
DMG Consulting: Enterprise Use of Speech Analytics
How Dialog Direct Accelerates Sales Effectiveness and CX
Reduce Churn and Increase Customer Satisfaction with Speech Analytics
Learn how a healthcare insurance provider used speech and engagement analytics to identify and remarket to potential “at risk” customers for improved sales and retention.
Afni Improves CSAT, Sales and FCR with Automated Analytics
Learn how BPO Afni improved sales, higher customer satisfaction, and time savings with speech analytics, allowing managers to do more to grow the business.
Customer Service is the New Marketing
Open English Saves Time and Improves Sales Conversions
Open English uses speech analytics to reduce silence and call avoidance, improve call center efficiency, increase marketing effectiveness, and grow sales.
TradeGlobal Optimizes Customer Outcomes with CallMiner Eureka Customer Journey Analytics