In sales focused contact centers, optimizing agent and contact center performance has direct impact on topline revenue. Understanding what is happening within your sales conversations is the key to unlocking immediate opportunities for increasing your sales.
Other Content You Might Like
5:25Watch this demo to see how CallMiner can improve agent performance and efficiency in your contact center.
59:40Hear from J.Lodge, how they quickly launched, scaled, and adjusted tactics in their speech analytics programs to double close rates for a national telecommunications provider.
57:13Learn how speech analytics can protect your business from this customer switching epidemic by understanding why customers leave and how listening with empathy can help improve loyalty.
2:17Watch this demo to see how CallMiner can improve your Risk & Compliance procedures.
2:28CallMiner Analyze, the cloud-based speech analytics solution, reveals actionable intelligence from 100% of your contact center’s customer interactions. Analyze skyrockets beyond simple transcription.
Dialog Direct is a marketing services and customer experience solution provider that differentiates by the quality of experience it can deliver to its clients and their end customers. They...
57:00Learn in this webinar featuring Praxidia the insights, best practices and success stories on implementing an engagement analytics solution.
2:42Hear from customer experience and marketing solutions BPO Dialog Direct how they used CallMiner to deliver significant sales, contact center process improvements and coaching success.
This guide presents examples from more than a dozen sales and collections organizations that have tailored interaction analytics to achieve these and other benefits.
Read this Whitepaper to find out the 10 Best Practices You Need to Make the Most of Your Speech Analytics.
This guide presents a list of questions that you can use to help you draft a Customer Engagement Analytics RFP.
58:48Understanding call flow, agent skill sets and customer sentiment are key metrics to assess and address in order to have optimal outcomes with your customers. Interaction analytics can help.
Learn how a healthcare insurance provider used speech and engagement analytics to identify and remarket to potential “at risk” customers for improved sales and retention.
