In sales focused contact centers, optimizing agent and contact center performance has direct impact on topline revenue. Understanding what is happening within your sales conversations is the key to unlocking immediate opportunities for increasing your sales.
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Learn how a healthcare insurance provider used speech and engagement analytics to identify and remarket to potential “at risk” customers for improved sales and retention.
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Open English uses speech analytics to reduce silence and call avoidance, improve call center efficiency, increase marketing effectiveness, and grow sales.
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59:43Gain near real-time actionable marketing insights that drive sustainable, revenue enhancing results for the customers, clients and markets they serve.
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