Learn why SiriusXM trust's CallMiner to improve call center agent performance using data of their 35 million customers.
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CallMiner Analyze: Actionable Insight from Customer Engagement
CallMiner Analyze, the cloud-based speech analytics solution, reveals actionable intelligence from 100% of your contact center’s customer interactions. Analyze skyrockets beyond simple transcription.
Dialog Direct Delivers Significant Sales and Process Improvement with Speech Analytics
Dialog Direct is a marketing services and customer experience solution provider that differentiates by the quality of experience it can deliver to its clients and their end customers. They...
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Defenders Improves Sales Agent Performance
Speech Analytics Delivers Significant Sales & Process Improvements
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Reduce Churn and Increase Customer Satisfaction with Speech Analytics
Learn how a healthcare insurance provider used speech and engagement analytics to identify and remarket to potential “at risk” customers for improved sales and retention.
Afni Improves CSAT, Sales and FCR with Automated Analytics
Learn how BPO Afni improved sales, higher customer satisfaction, and time savings with speech analytics, allowing managers to do more to grow the business.
Customer Service is the New Marketing
Guide to Creating a Customer Engagement Analytics RFP
Open English Saves Time and Improves Sales Conversions
Open English uses speech analytics to reduce silence and call avoidance, improve call center efficiency, increase marketing effectiveness, and grow sales.
TradeGlobal Optimizes Customer Outcomes with CallMiner Eureka Customer Journey Analytics
Learn how TradeGlobal used speech analytics to deliver best-in-class service and customer experiences by continuously evaluating agent performance.
How HomeServe USA Improved Agent Performance, CX and Results with Speech Analytics
Understanding call flow, agent skill sets and customer sentiment are key metrics to assess and address in order to have optimal outcomes with your customers. Interaction analytics can help.
Frontline Asset Strategies Optimizes Compliance Collector Performance