Speech Analytics Solutions for Collections

Speech analytics can help ease collections challenges by analyzing every agent contact -- either during or after the call -- to eliminate compliance risk, improve agent performance, and increase recovery rates. CallMiner offers tailored solutions for any size company: from large enterprise collections operations to smaller agencies.

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Contact Babel: UK Contact Centre Decision Maker's Guide 2017-18
Contact Babel: UK Contact Centre Decision Maker's Guide 2017-18

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How HomeServe USA Improved Agent Performance, CX and Results with Speech Analytics
How HomeServe USA Improved Agent Performance, CX and Results with Speech Analytics

Understanding call flow, agent skill sets and customer sentiment are key metrics to assess and address in o...